Help centre

How can we help?

Browse the documentation, contact us, or report a technical problem. Choose the channel that best fits your request.

Quick diagnosis

Prepare a useful request

1
Identify the scope
Account, provider, self-hosted installation, or a general application failure.
2
Collect evidence
Version, environment, reproduction steps, and the exact error message.
3
Choose the channel
Docs for questions, GitHub for public bugs, and email for private information.

Never share API keys, tokens, passwords, or personal information.

Security and lost access take priority.

Guides for configuring providers, agents, knowledge, connections, and deployments.

For account, plan, billing, or incident enquiries that contain private information.

If you found a reproducible bug in the project, open a public issue on GitHub.

I cannot access my account

Use “Forgot your password?” on the sign-in page. If the email does not arrive or the account is locked, contact us from its associated email address.

A provider or model will not connect

Check the API key, base URL, and provider permissions. Then use the connection’s “Test” action and include the resulting error if it still fails.

I need help with a self-hosted installation

Include the operating system, Docker version, deployment file used, and logs from the affected containers.

When will I receive a reply?

Requests are handled according to the subscribed plan and severity. Security problems and loss of access receive priority.